Terms of service

Terms of Service

1. About these terms

This website is operated by ZERALVA. In these terms, "ZERALVA", "we", "us" and "our" refer to ZERALVA. These terms apply to every visit to this website and to every order placed on it. By placing an order you agree to these terms. Please read them together with our Return & Refund Policy, Shipping Policy and Privacy Policy.

2. Products

We describe and show our products as accurately as we can. Colours on your screen may differ slightly from the actual product. All orders are subject to availability.

3. Prices and payment

Prices are shown in your local currency where available. The final amount, including any taxes or duties that are calculated at checkout, is shown before you pay. Payments are processed securely through the payment methods shown at checkout. We may correct obvious pricing errors; if an error affects your order, we contact you before the order is shipped and you may cancel it for a full refund.

4. Orders

After you place an order you receive an order confirmation by email. We may cancel an order and refund the full amount if a product is unavailable or if we cannot deliver to your address.

5. Shipping

Standard shipping is free on every order, worldwide. Details are in our Shipping Policy.

6. Returns and refunds

You can return items within 30 days of receiving your order under our 30-Day Money-Back Guarantee. The conditions, costs and refund terms are set out in our Return & Refund Policy. This guarantee does not limit your statutory rights, including the right of withdrawal and the legal guarantee for faulty goods.

7. Use of this website

You may use this website only for lawful purposes. All content on this website, including text, images and the ZERALVA name and logo, belongs to ZERALVA or its licensors and may not be copied or reused without permission.

8. Liability

We are responsible for delivering products that match their description and are fit for normal use. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law, or any rights you have as a consumer under the law of your country.

9. Privacy

How we handle your personal information is described in our Privacy Policy.

10. Governing law

These terms are governed by the laws of the Netherlands. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country.